Issue with TPS rings and no customer support - M14 Forum

M14 Forum


Issue with TPS rings and no customer support

This is a discussion on Issue with TPS rings and no customer support within the Optics forums, part of the Gun Forum category; I have a set of steel TPS rings that I used on a 308 rifle and recently when I attempted to remove the rings and ...


Go Back   M14 Forum > Gun Forum > Optics

3Thanks
  • 1 Post By nf1e
  • 1 Post By KurtC
  • 1 Post By Wasted ammo
Reply
 
LinkBack Moderator Tools Display Modes

Old January 29th, 2017, 08:17 AM   #1
Automatic Rifleman
 
JustinB60's Avatar
 
Join Date: Sep 2013
Location: SE Michigan
Posts: 147
Issue with TPS rings and no customer support

I have a set of steel TPS rings that I used on a 308 rifle and recently when I attempted to remove the rings and scope I broke a ring screw inside of the lower half of the ring. These rings were only ever installed on this one specific rifle and I had only installed them twice and each time l used my wheeler scope mounting kit (ability to set installation torque in in-lb per instructions). Well as I said above when I attempted to remove the rings for a second time I had one screw snap leaving it stuck inside he lower mount. Not sure if TPS would cover such a situation, or at least offer me some advice, I sent an email to them about the problem using their website. Hearing nothing after a month I emailed them twice more, once to technical support and once to their sales dept. it has been another month and again no response. I can understand them not covering a set of screws a couple years old but why completely ignore an inquiry!

Has anyone ever attempted to contact them before? If so what method did you use and did you have any luck? Based on my experience so far I don't see the reason to pay extra for their mounts over other quality products from Leupold, etc. and unless I hear back i will no longer use them on anything ever again.

JustinB60 is offline  
Remove Ads
Old January 29th, 2017, 09:06 AM   #2
Dodgin' The Reaper
 
nf1e's Avatar
 
Join Date: Aug 2009
Location: New Preston,CT
Posts: 6,548
I have used a pile of TPS rings over the years but never had to deal with them directly. I have always gotten the rings through LRB.
Sounds like you are going to be buying new parts.
I do prefer Leupold MK 4 over TPS.

Thanks from JustinB60
nf1e is online now  
Old January 29th, 2017, 09:16 AM   #3
Lifer
 
Join Date: Oct 2008
Location: NJ
Posts: 4,658

Awards Showcase

Have you tried calling them and speaking to human being? Email is not a reliable way to open a discussion. It doesn't take much for it to be sent off to a spam file in the nether world.

Thanks from ConRich
KurtC is offline  
 
Old January 29th, 2017, 09:20 AM   #4
Automatic Rifleman
 
JustinB60's Avatar
 
Join Date: Sep 2013
Location: SE Michigan
Posts: 147
Quote:
Originally Posted by KurtC View Post
Have you tried calling them and speaking to human being? Email is not a reliable way to open a discussion. It doesn't take much for it to be sent off to a spam file in the nether world.
If you could provide me with their phone number I would definitely be calling them. The way I contacted them was via the only option on their website under the "contact us" page.

Edit: Just found a "customer service" tab (http://www.tpsproducts.com/customer-service) on another part of the website that lists an address and phone number. I'll give that a try on Monday. Still their only method of communication on their "contact us" page shouldn't be ignored... after all its the only form of communication they direct you to!


Last edited by JustinB60; January 29th, 2017 at 09:27 AM. Reason: Added update
JustinB60 is offline  
Old January 29th, 2017, 09:27 AM   #5
Dodgin' The Reaper
 
nf1e's Avatar
 
Join Date: Aug 2009
Location: New Preston,CT
Posts: 6,548
Just copied this off the TPS site.


1-877-308-6286 give it a try.

nf1e is online now  
Old January 29th, 2017, 09:28 AM   #6
Automatic Rifleman
 
JustinB60's Avatar
 
Join Date: Sep 2013
Location: SE Michigan
Posts: 147
Quote:
Originally Posted by nf1e View Post
Just copied this off the TPS site.


1-877-308-6286 give it a try.
Interesting... I found this on their customer service page: Tel: (877) 877-3409,
guess I have two options!

JustinB60 is offline  
Old January 30th, 2017, 03:34 PM   #7
Automatic Rifleman
 
JustinB60's Avatar
 
Join Date: Sep 2013
Location: SE Michigan
Posts: 147
Called today and waited on hold for 20 minutes before finally using their option to leave a voicemail and have them call me back. Didn't receive a call back today at all. So far they get a failing grade on customer service that's for sure!

JustinB60 is offline  
Old January 31st, 2017, 05:07 AM   #8
Lifer
 
Harleystoo's Avatar
 
Join Date: May 2012
Location: Albuquerque, NM
Posts: 2,024
That is bad customer service. And they do have a high price tag.

Thanks for the info. Sorry we had to learn through your problem.

Harleystoo is offline  
Old January 31st, 2017, 05:28 AM   #9
Lifer
 
dwight55's Avatar
 
Join Date: Dec 2008
Location: Central Ohio
Posts: 2,339
TPS is certainly not the only company with what I call poor customer service.

I absolutely hate the 5 minute dialog about push 2 for espanol, . . . our menus have changed, . . . if you know your party's 3 digit, . . . you can check the directory, . . . please insert your 4 digit pin number followed by the pound sign, . . . .

Just do not know what happened to the old fashioned "hello, this is XYZ company, . . . how can I help you?

They probably figured the could save a few bucks.

The one that really gets me though is the: we have experienced an unusually high call volume today, may we return your call in _____minutes?

UGH, . . . modern business.

But like was said earlier, . . . I'd push through the garbage, . . . get someone on the other end of the phone, . . . and give em a chance to redeem themselves.

May God bless,
Dwight

dwight55 is online now  
Old February 1st, 2017, 06:11 PM   #10
Automatic Rifleman
 
JustinB60's Avatar
 
Join Date: Sep 2013
Location: SE Michigan
Posts: 147
So I've emailed them 4 times now via the form they have on their contact us page (the only method of contacting them listed on that page) and I've called twice and left "voicemails" each time (with my phone number ect asking for a call back) on their Customer Service phone number with absolutely no response yet. It has been about 2 and a half days since my first phone call/voicemail to them. It's getting to a point where i doubt they even have anyone working the phones or email for their company.... complete BS.

JustinB60 is offline  
Old February 1st, 2017, 06:17 PM   #11
Lifer
 
Wasted ammo's Avatar
 
Join Date: Dec 2016
Location: GA
Posts: 2,059
Quote:
Originally Posted by JustinB60 View Post
Called today and waited on hold for 20 minutes before finally using their option to leave a voicemail and have them call me back. Didn't receive a call back today at all. So far they get a failing grade on customer service that's for sure!
I called mossberg yesterday about a rifle, waited for ever to talk to a lady that didn't even know what a bolt action rifle was. She forwarded my call to some bobbies voicemail and I still haven't heard a word from them. I feel your pain
Ps if you haven't found a stick look at my old want to buy post I'm still getting offers even though I clearly stated that I had purchased one.

Thanks from JustinB60
Wasted ammo is online now  
Reply

  M14 Forum > Gun Forum > Optics

Moderator Tools
Display Modes




Top Gun Sites Top Sites List