January 31st, 2017, 05:28 AM
Join Date: Dec 2008
Location: Central Ohio
TPS is certainly not the only company with what I call poor customer service.
I absolutely hate the 5 minute dialog about push 2 for espanol, . . . our menus have changed, . . . if you know your party's 3 digit, . . . you can check the directory, . . . please insert your 4 digit pin number followed by the pound sign, . . . .
Just do not know what happened to the old fashioned "hello, this is XYZ company, . . . how can I help you?
They probably figured the could save a few bucks.
The one that really gets me though is the: we have experienced an unusually high call volume today, may we return your call in _____minutes?
UGH, . . . modern business.
But like was said earlier, . . . I'd push through the garbage, . . . get someone on the other end of the phone, . . . and give em a chance to redeem themselves.
May God bless,